Ongoing reliability
Monitoring, backups and routine checks reduce the chance of unnoticed problems lingering.
06 / Service
Ongoing Website Care
Ongoing technical care and practical help to keep your website secure, current, useful and performing as intended.
What it really does
More than a line item.
A website is an operating business asset, not a file that should be forgotten after launch. Software changes, content becomes outdated and small performance issues can grow when nobody is responsible for them.
Ongoing care provides a clear point of contact for maintenance, monitoring and practical improvements while giving you help when services, promotions or business details change.
Current information
Service details, team information and important customer-facing content can stay accurate.
Continued improvement
Performance and conversion opportunities can be addressed as real usage and business needs evolve.
What’s included
A tailored, considered setup.
A maintained website with direct support available when content, performance or business needs change.
- 01Monitoring and backups
- 02Security and software updates
- 03Content assistance
- 04Performance checks
- 05Ongoing optimisation
- 06Direct priority support
How it works
A clear path from idea to outcome.
- 01
Baseline review
The website, hosting, update requirements and current risks are documented at the start.
- 02
Protect
Monitoring, backups and relevant maintenance routines are configured for the website’s technology.
- 03
Maintain
Updates, checks and agreed content requests are handled within the selected level of care.
- 04
Improve
Growth plans use reporting and business priorities to guide useful ongoing changes.
Good to know
A clear scope with direct support.
Care plans cover the agreed website and allowance. Major redesigns, new systems, third-party platform repairs or work outside that scope are quoted separately before they begin.
Common questions
The useful details, upfront.
Still unsure how this fits your business? Send through what you are trying to improve and you will get a straight answer.
Ask a Question01Can you care for a website you did not build?
Often, yes. An initial technical review is required to understand the platform, hosting, existing issues and whether the site can be maintained responsibly.
02What counts as a minor content update?
Typical examples include changing text, replacing supplied images, updating team details or adjusting an existing service. New layouts, pages or functionality are scoped separately.
03What happens if the website goes down?
The cause is investigated using available hosting and monitoring information. Response expectations and third-party responsibilities are set out clearly in the selected plan.
Keep exploring
Find the right next step.
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